Alternative Dispute Resolution Entities
In the event of a consumer dispute, the consumer may resort to the following alternative dispute resolution entities:
CNIACC — National Centre for Information and Arbitration of Consumer Disputes
Faculdade de Direito da Universidade Nova de Lisboa · Campus de Campolide 1099-032 Lisbon
Tel.: +351 213 847 484 · E-mail: cniacc@fd.unl.pt · Site: www.cniacc.pt
Lisbon Consumer Dispute Arbitration Centre
Rua dos Douradores, 116 — 2.º · 1100-207 Lisbon
Tel.: +351 218 807 000 · E-mail: juridico@centroarbitragemlisboa.pt · Site: www.centroarbitragemlisboa.pt
Coimbra District Consumer Dispute Arbitration Centre
Acesso pelo Largo da Portagem — Palacete do Governador · 3000-337 Coimbra
Tel.: +351 239 821 690 · E-mail: geral@centrodearbitragemdecoimbra.com · Site: www.centrodearbitragemdecoimbra.com
European Online Dispute Resolution Platform
For disputes arising from contracts concluded online, the European Commission provides a dispute resolution platform accessible at ec.europa.eu/consumers/odr.
More information at www.consumidor.gov.pt.